Glossary. Predictive: Algorithmic pacing. Product guidance talks about teams larger than about ten agents. Dialer product page
Sister technologies. Salesforce Plus adapter. Named in the technical requirements, with Lightning CTI. Package 2.46 is a dated PDF figure. Technical requirements PDF
Config. Watch one real or role-played call and count windows.
Troubleshooting. Plus is installed and the adapter was never turned on. Use the published desktop path.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.