# One screen is the product · Learn it in 5 minutes

- Agent Desktop Plus is described as a single screen so the agent can stay with the customer. The Engage page adds real-time transcription, AI Agent Assist, and case context on that screen. The same underlying technology is what the desktop page says you get from Plus or from a pre-built CRM adapter.
- A design that needs five browser tabs is the problem Plus is published to remove. If your floor still alt-tabs, you have not deployed the product you named.

## Sources and go deeper

- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.
- [Five9 Engage](https://www.five9.com/platform/self-service-and-engagement). vendor. last checked 2026-10.