# WEM lives in the same desktop · Worked example

- On a 20-person roster, remove the scheduled break before you set lines.
- Read the schedule
- Count who is actually there
- Set the mode from that count
- The line count uses the smaller number.

## Sources and go deeper

- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.