# WEM lives in the same desktop · Quiz

- Schedules inside Plus are
- A break is
- CRM connectors for WFO are
- Adherence is
- Ignoring the schedule in the dialer

## Sources and go deeper

- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.