Glossary. Skill Transfer: Sends the call toward one or more skills. No skill selected means the Default queue in the community write-up. Skill Transfer functions
Sister technologies. CRM SDK. Bring-your-own CRM when no named adapter exists. APIs and SDKs
Config. One sentence for blank text and one for a dropped call.
Troubleshooting. A new AV suite landed on Monday. Voice is fine. Get text loading on one PC, then widen the exception.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.