# Five9 WEM and a Verint path both exist · Worked example

- The first WEM question on a new floor.
- Which suite
- Which pieces are in the contract
- Where the agent sees the schedule
- You did not assume Verint.

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [WEM data sheet](https://www.five9.com/resources/data-sheet/five9-wem). vendor. last checked 2026-10.
- confirm. This lab does not know which suite a given customer bought. The product page says both native WEM and partners such as Verint are offered. last checked 2026-10.