# Workforce management is the roster · Worked example

- Given 30 scheduled and 6 on break, set the agent count in the simulator.
- Subtract 6
- Run progressive
- Note occupancy
- You did not type 30.

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.