# Workforce management is the roster · Quiz

- WFM replaces the dialing mode. True or false?
- A scheduled break is
- Adherence measures
- Service level is met by
- Intraday change is

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.