# Analytics and surveys sit beside the call · Worked example

- Pick a topic you would change a prompt for.
- Name the topic
- Name the prompt
- Say you will not average it with abandon
- The prompt change is specific.

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [WEM data sheet](https://www.five9.com/resources/data-sheet/five9-wem). vendor. last checked 2026-10.
- confirm. Screen names inside a partner analytics tool are not copied here. last checked 2026-10.