# Analytics and surveys sit beside the call · Learn it in 5 minutes

- The data sheet and the product page put interaction analytics and customer surveys next to QM and WFM. Analytics is how you see topics across many calls. A survey is how the customer scores the one call. They are not the abandon rate and they are not a disposition, unless you deliberately map them.
- This lab does not claim a specific analytics vendor screen. Native WEM and a partner suite will not look identical. The question to ask is which topics you will act on.

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [WEM data sheet](https://www.five9.com/resources/data-sheet/five9-wem). vendor. last checked 2026-10.
- confirm. Screen names inside a partner analytics tool are not copied here. last checked 2026-10.