# Analytics and surveys sit beside the call · Quiz

- A survey and an abandon rate are
- Analytics is useful when
- Partner and native analytics screens are
- Mapping a survey onto a disposition is
- The data sheet includes surveys among

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [WEM data sheet](https://www.five9.com/resources/data-sheet/five9-wem). vendor. last checked 2026-10.
- confirm. Screen names inside a partner analytics tool are not copied here. last checked 2026-10.