# The agent should not need a second login · Worked example

- Say where an agent requests time off on your paper floor.
- Plus or the CRM
- The schedule updates
- The dialer count updates
- There is no mystery URL.

## Sources and go deeper

- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- confirm. Bidding rules are suite-specific and were not copied from a manual. last checked 2026-10.