# The agent should not need a second login · Learn it in 5 minutes

- The desktop page's point is that schedules, adherence, time off, shift bidding, and evaluations are reachable in Plus and, through connectors, in the CRM. A second password for WEM is a design smell if the connector was in the contract.
- Shift bidding is named on that page. This lab does not reproduce the bidding rules. If bidding exists, the result still has to become the schedule the dialer respects.

## Sources and go deeper

- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- confirm. Bidding rules are suite-specific and were not copied from a manual. last checked 2026-10.