# What this lab will not pretend to run · Learn it in 5 minutes

- This lab has no live WEM tenant. You cannot approve a real time-off request here. You can say which product page promised the button, which retention clock will delete the evidence, and which dialer mistake a bad roster causes.
- That is the useful line between a simulator and a system of record. The pacing bench is a classroom. The schedule in the customer's suite is the roster. The campaign dialog is the mode.

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [Data retention](https://www.five9.com/legal/dataretention). vendor. last checked 2026-10.
- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.