Glossary. Direct Connect: Layer-3 handoff, full duplex, BGP failover, in the technical requirements. Technical requirements PDF
Sister technologies. ServiceNow Plus adapter. Service Operations and Configurable workspaces. Release names in the PDF this lab read: Australia, Zurich, Yokohama. ServiceNow Plus adapter
Config. Contained, and returned to Billing with a reason variable.
Troubleshooting. The failure branch uses Skill Transfer with no skill, and new hires have none. Name the skill.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.