# ServiceNow releases are named · Learn it in 5 minutes

- The same PDF says the ServiceNow Plus adapter supports the Service Operations and Configurable workspaces, and names the Australia, Zurich, and Yokohama releases. Those names are a support list with a date on it, like the Salesforce package.
- There is a portal chapter for configuring the Plus adapter for ServiceNow. Use it for the steps. Use the PDF for which release you are allowed to be on, and re-read both.

## Sources and go deeper

- [Technical requirements PDF](https://documentation-be.five9.com/bundle/five9-technical-requirements/raw/resource/enus/five9-technical-requirements.pdf). vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
- [ServiceNow Plus adapter](https://documentation.five9.com/bundle/servicenowadmins/page/crm-admins/ServiceNow/introduction/_ch-configuring-the-five9-plus-adapter-for-servicenow.htm). vendor. last checked 2026-10.
- confirm. Australia, Zurich, and Yokohama were the names in the PDF read for this lab. Confirm the current list before an upgrade. last checked 2026-10.