Salesforce modules inside the IVR · Ecosystem

Glossary. RFC 4733: Telephone events, the usual way DTMF rides in the media. RFC 4733

Sister technologies. Certified Caller. STIR/SHAKEN attestation for FCC and CRTC. Separate from profile ANI. Certified Caller

Config. Label a before-agent lookup and an after-connect screen.

Troubleshooting. Only the script module was built. Deploy the adapter for the agent.

Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.

Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.

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