Salesforce modules inside the IVR · Worked example
Two projects
Label a before-agent lookup and an after-connect screen.
- Salesforce module
- Plus adapter
- A variable that connects the story
You used both names.
- IVR Salesforce module? A script block.
- Einstein module? Named in the chapter.
- ZIP example? Query, not the Salesforce module.
- After connect? The adapter.