# Salesforce modules inside the IVR · Quiz

- The Salesforce IVR module is
- Einstein in the IVR is
- The ZIP web-service example uses
- After connect, the agent's screen is
- One sentence that says 'we integrate Salesforce' is

## Sources and go deeper

- [IVR modules](https://documentation.five9.com/bundle/ivr-admin/page/ivr-admin/modules/_ch-modules.htm). vendor. last checked 2026-10.
- [XML web service IVR example](https://documentation.five9.com/bundle/ivr-admin/page/ivr-admin/examples/creating-ivr-script-xml-web-service-query.htm). vendor. last checked 2026-10.
- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.