# Layouts, and the matrix that will not export · Worked example

- For three questions, name the layout and whether a CSV is honest.
- Every abandoned call
- Average handle time by skill
- Skill crossed with disposition
- The third answer does not say 'just export the matrix'.

## Sources and go deeper

- [Generating standard reports](https://community.five9.com/s/article/Reporting-I-Generating-Standard-Reports). community. last checked 2026-10.