# The call log is a window, not an archive · Learn it in 5 minutes

- The call log report is the place people look for one call. The community article on filters, dated 14 July 2026, describes a window of about 60 days unless retention has been extended.
- Data-retention terms are a different clock: VCC audio is the sooner of 30 days, a successful SFTP or FTP offload, or the contract. A report row and a recording file do not expire on the same day. Say which one you mean.

## Sources and go deeper

- [Call log filters](https://community.five9.com/s/article/Reporting-Apply-Filter-s-in-the-Call-Log-Report). community. last checked 2026-10. Community article dated 14 July 2026.
- [Data retention](https://www.five9.com/legal/dataretention). vendor. last checked 2026-10.
- [Call log reports chapter](https://documentation.five9.com/bundle/reports-dashboards/page/reports-dashboards/description-standard-and-social-reports/call-log-reports.htm). vendor. last checked 2026-10.
- confirm. The 60-day call log window is from a community article dated 14 July 2026. Confirm the current window before you promise it. last checked 2026-10.