Prebuilt UC and the connector that is not an adapter · Learn it in 5 minutes

APIs and reporting · practice · 12 min full read

The product material names prebuilt connections for Zoom Phone and Microsoft Teams. A prebuilt path is a product. A Web Connector that opens a URL is also a product. They are not the bandwidth line you add for a Teams client on the agent's PC.

Name prebuilt UC separately from the desktop app
Budget about 320 kbps when the UC client runs locally

The technical requirements treat a Teams, Zoom, Office@Hand, RingCentral, or Nextiva client on the workstation as about 320 kbps of extra traffic. Integrating the UC platform and running its app are two designs.

Sources and go deeper

APIs and SDKs. vendor. last checked 2026-10.
Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
Agent Desktop. vendor. last checked 2026-10.