What an extract is allowed to remember · Learn it in 5 minutes

APIs and reporting · advanced · 12 min full read

Reporting Web Services can move numbers out of the domain. Retention still applies to what Five9 keeps, not to the warehouse you built. Once a row is in your bucket, your policy owns it.

Export before the clocks run out
Keep DID retention separate from domain retention

Disabled domains, campaign state, agent data, and numbers have their own retention lines: agent data 60 days, campaign state 120 days, a disabled domain 120 days after closure, DIDs and toll-free numbers 90 days after closure. Do not design a 'temporary' domain and expect the DIDs to wait forever.

Sources and go deeper

Data retention. vendor. last checked 2026-10.
APIs and SDKs. vendor. last checked 2026-10.
Generating standard reports. community. last checked 2026-10.