CSQs, skills, and the partition you will not find · Worked example
Map three queues
Write three CSQ names and the skill groups you would create. Mark one attribute-based queue as a redesign.
- Three skills
- One redesign
- The domain boundary
You did not draw a partition.
- CSQ maps toward? A skill group, as a teaching map.
- Partitions? Not in Five9. Use domains.
- Two tenants? Two domains.
- Precision attributes? Redesign, do not invent a paste field.
Sources and go deeper
- Skill groups. vendor. last checked 2026-10.
- Planning your implementation. vendor. last checked 2026-10.
- confirm. The CSQ-to-skill mapping is a teaching bridge, not a Five9 migration utility. last checked 2026-10.