CSQs, skills, and the partition you will not find · Learn it in 5 minutes

From UCCX and UCCE · practice · 12 min full read

In this teaching map, a UCCX contact service queue is closest to a Five9 skill group: the people who can take that work. A UCCE skill group is a similar idea with a different name. Precision queues and attributes do not have a one-field equivalent you should invent.

Map a CSQ to a skill group
Drop partitions from the design

Five9 does not use CUCM partitions or calling search spaces. The boundary is the domain. If two businesses must not share lists, they are two domains, not two partitions.

Sources and go deeper

Skill groups. vendor. last checked 2026-10.
Planning your implementation. vendor. last checked 2026-10.
confirm. The CSQ-to-skill mapping is a teaching bridge, not a Five9 migration utility. last checked 2026-10.