From UCCX and UCCE · practice · 12 min full read
A UCCX script is a document in Cisco's editor. A Five9 IVR script is a chain of modules from the IVR Administrator's Guide: Menu, Get Digits, If/Else, Skill Transfer, Play, and the rest of that chapter. The lab's builder speaks those names and exports a learning JSON that VCC will not import.
Time-of-day branches, a language prompt, and a transfer to a skill are the usual bones. Rebuild them. Do not hex-edit the old file.