Scripts are rebuilt in modules · Quiz
A UCCX .aef opens in the Five9 IVR editor. True or false?
True
False
True if renamed
True for Menu only
Rebuild it.
A spoken greeting becomes
A skill group
A Play module
An ANI
A report layout
Play is the module.
A queue handoff becomes
Skill Transfer
Set DNC
A partition
Web2Campaign automatically
Skill Transfer.
The lab builder's JSON is
A VCC import file
A learning model
A SIP trunk
A retention export
The builder says so.
Hours of operation belong in
The headset
If/Else or Case, then the right branch
The abandon percentage
RFC 1918
A decision module.
Check
Sources and go deeper
IVR modules
.
vendor
. last checked 2026-10.
Inbound campaigns
.
vendor
. last checked 2026-10.
Interactive voice response
.
wikipedia
. last checked 2026-10.
confirm
. Module mapping from UCCX steps is instructional. Validate every script in a domain. last checked 2026-10.