Glossary. Skill Transfer: Sends the call toward one or more skills. No skill selected means the Default queue in the community write-up. Skill Transfer functions
Sister technologies. Verint. Named on the WEM page as a partnership. Not a synonym for native WEM. Workforce engagement management
Config. Seven lines, each with a name who will check it.
Troubleshooting. Agents are at home and the location was never updated. Fix locations before you call this done.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.