# Recording is the customer's duty too · Worked example

- Say where Play sits relative to the rest of a fictional inbound script.
- Counsel's words
- Before the surprise
- Hold is still in scope
- You did not write legal advice of your own.

## Sources and go deeper

- [End user license agreement](https://www.five9.com/legal/end-user-license-agreement). vendor. last checked 2026-10.
- [Data retention](https://www.five9.com/legal/dataretention). vendor. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.