# Workforce, quality, and the recording shelf · Worked example

- Write native or Verint, and what a bad evaluation will not do by itself.
- The product
- The non-effect
- The audio clock
- You did not let a score edit a skill.

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [WEM data sheet](https://www.five9.com/resources/data-sheet/five9-wem). vendor. last checked 2026-10.