# Workforce, quality, and the recording shelf · Quiz

- The WEM page mentions
- A quality score automatically removes a skill. True or false?
- Install and upgrades for the delivered solution are
- Recording shelf life is decided by
- You should say Verint when the contract is native WEM. True or false?

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [WEM data sheet](https://www.five9.com/resources/data-sheet/five9-wem). vendor. last checked 2026-10.