AI agents are a handoff with a name · Ecosystem

Glossary. TLS 1.2: The required TLS version. TLS 1.1 is not supported. Technical requirements PDF

Sister technologies. Dynamics 365, Zendesk, Oracle, NetSuite, Epic. Each is a named Plus adapter. This lab does not copy a package number for them. Technical requirements PDF

Config. Name the task, the key, and the skill a bot must be able to reach.

Troubleshooting. IVA Transfer was never added. Add the handoff.

Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.

Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.

Sources and go deeper

Five9 Engage. vendor. last checked 2026-10.
GenAI Studio. vendor. last checked 2026-10.
Agent Desktop. vendor. last checked 2026-10.
Interactive voice response. wikipedia. last checked 2026-10.
confirm. GenAI Studio's product page describes an engine-agnostic studio and names Agent Assist summaries as an initial consumer. It does not name a default model for this lab to repeat. last checked 2026-10.