# AI agents are a handoff with a name · Quiz

- This lab names GenAI Studio's default model. True or false?
- IVA Transfer is
- A digital IVA reaches VCC with
- Agent Assist summaries are
- A bot with no transfer target is

## Sources and go deeper

- [Five9 Engage](https://www.five9.com/platform/self-service-and-engagement). vendor. last checked 2026-10.
- [GenAI Studio](https://www.five9.com/products/capabilities/gen-ai-studio). vendor. last checked 2026-10.
- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.
- confirm. GenAI Studio's product page describes an engine-agnostic studio and names Agent Assist summaries as an initial consumer. It does not name a default model for this lab to repeat. last checked 2026-10.