Ecosystem · foundation · 12 min full read
Teams lose hours to words that Five9 uses narrowly: domain, skill, campaign profile, DNIS, disposition, list penetration, vertical dialing, campaign, autodial, blended, manual touch. The ecosystem glossary in this lab defines the ones we could cite and marks the rest.
If you cannot point at a page, say 'we use this word locally' and keep it out of a design that claims to be vendor language.