Certifications and practice · practice · 12 min full read
The objects you must be able to touch are the ones in the planning topic and the IVR chapter: skill groups, users, lists, dispositions, profiles, campaigns, and modules. A certification that never had you start a stopped inbound campaign did not finish the job.
Use this lab's lessons as the drill. Each one ends in a lab and a fault. The fault log is synthetic. The failure mode is the one the cited page describes.