# A study week that stays inside the documents · Learn it in 5 minutes

- Six sessions cover the floor without a fake exam. One: planning order and skills. Two: inbound, lists, and the three campaign types. Three: dial modes and the abandon warning, plus the pacing lab. Four: IVR modules and the builder. Five: desktop, CRM, and WEM as neighbors. Six: SIP stories, E911, retention, and one boss incident.
- Each session ends by opening the page, not by highlighting this lab. The lab is a door.

## Sources and go deeper

- [Five9 University](https://www.five9.com/contact-center-services/training). vendor. last checked 2026-10.
- [Planning your implementation](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/intro/planning-your-implementation.htm). vendor. last checked 2026-10.
- [Default campaign settings](https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-dialing-modes/default-campaign-settings.htm). vendor. last checked 2026-10.
- [RFC 3261, SIP: Session Initiation Protocol](https://www.rfc-editor.org/rfc/rfc3261). rfc. last checked 2026-10.
- [Enhanced 9-1-1](https://en.wikipedia.org/wiki/Enhanced_9-1-1). wikipedia. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.