An ACD distributes. A skill group is the Five9 queue · Worked example
Two sentences
Write one Wikipedia sentence and one Five9 sentence.
- Name the ACD idea
- Name the skill group
- Do not invent a routing algorithm
Each sentence has its own page.
- General word? ACD, on Wikipedia.
- Five9 queue? A skill group.
- Who is in it? Agent or supervisor users.
- Merge the pages? No.