An ACD distributes. A skill group is the Five9 queue · Quiz

An ACD, on the Wikipedia page, distributes calls to A single voicemail box only A group of terminals or agents A campaign profile A Credly badge

Who can be in a Five9 skill group, per the chapter that opened? Any login Users with the agent or supervisor role SIP trunks Campaign profiles by themselves

CTI, on the Wikipedia page, is A Five9 package version One input an advanced ACD may use A dialing mode A list reset

The skill group and the Wikipedia ACD are One sentence you can merge Two pages. Quote the one you mean Both codecs Both exam codes

A route based on the number dialed is described on The Wikipedia ACD page A package number The Credly badge A theme swatch

Sources and go deeper

Automatic call distributor. wikipedia. last checked 2026-10.
Skill groups. vendor. last checked 2026-10.
Interactive voice response. wikipedia. last checked 2026-10.