# One person, several skills. One campaign, several groups · Worked example

- Name two groups and one person who is in both.
- Billing
- Sales
- The shared person
- The unread tie-break
- The drawing matches the chapter, and the gap is labeled.

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.
- confirm. Which skill wins when one agent is eligible for two ringing queues was not on the skill groups chapter this lab read. last checked 2026-10.