# One person, several skills. One campaign, several groups · Quiz

- A user may belong to
- A campaign may have
- The tie-break when two skills can take the call is
- A pool is
- Supervisor users are

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.
- confirm. Which skill wins when one agent is eligible for two ringing queues was not on the skill groups chapter this lab read. last checked 2026-10.