Glossary. Forecast: The WFM page's base for staffing: multiskill, multichannel, several algorithms it does not name. Workforce management
Sister technologies. Dynamics 365, Zendesk, Oracle, NetSuite, Epic. Each is a named Plus adapter. This lab does not copy a package number for them. Technical requirements PDF
Config. Add, modify, remove, message.
Troubleshooting. The chapter says they can. Update the runbook.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.