# A routing review you can finish · Learn it in 5 minutes

- A routing note can be finished with the pages that opened. Say that a skill group is agent or supervisor users on a campaign queue. Say whether the user and the campaign have one group or several. Say which tab the campaign type uses. Say that service level and voicemail are topic titles.
- Then stop. Availability, caller ID, ANI, IVR, and DNIS are routing inputs on the Wikipedia page, not a Five9 field list. Competency-based routing is a sentence on the quality page, in the quality chapter, not a skill-group setting this page printed.

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.
- [Automatic call distributor](https://en.wikipedia.org/wiki/Automatic_call_distributor). wikipedia. last checked 2026-10.
- [ITU-T E.164, international public telecommunication numbering](https://www.itu.int/rec/T-REC-E.164). standard. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.