# Workforce management staffs the work · Worked example

- Say what WFM is for, without naming a dialing mode.
- Volumes
- People
- Skills
- The sentence matches the page.

## Sources and go deeper

- [Workforce management](https://www.five9.com/platform/insights-and-analytics/workforce-management). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.