# Workforce management staffs the work · Quiz

- The WFM page says the tool aligns
- Right skills are
- WFM replaces the dialing mode. True or false?
- The WEM page includes intraday management under
- A skill group and a schedule are

## Sources and go deeper

- [Workforce management](https://www.five9.com/platform/insights-and-analytics/workforce-management). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.