Glossary. Campaign profile: Overrides defaults such as ANI. One profile is assigned to a campaign. The same profile can be reused. Campaign profiles
Sister technologies. Cisco, Avaya, or Asterisk gateway. Gateway-to-gateway over internet, VPN, or Direct Connect. Not a UCCX importer. Technical requirements PDF
Config. Say preference scheduling or bidding, and name one block the optimizer is told about.
Troubleshooting. The page lists break optimization. Include it.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.