# Adherence is plan versus what the person did · Learn it in 5 minutes

- The WFM page says adherence can be tracked over time or in real time. The feature list adds historical adherence, real-time monitoring, out-of-adherence alerts, and both an agent view and a supervisor view.
- The same page's portal list says agents can see schedules and adherence. Adherence is evidence about the plan. It is not the service-level formula, and it is not a disposition.

## Sources and go deeper

- [Workforce management](https://www.five9.com/platform/insights-and-analytics/workforce-management). vendor. last checked 2026-10.