# The agent can see the plan, including on a phone · Worked example

- Say portal, mobile, or Plus, and one action from that list.
- One surface
- One action
- No assumed contract
- The action is on the page you named.

## Sources and go deeper

- [Workforce management](https://www.five9.com/platform/insights-and-analytics/workforce-management). vendor. last checked 2026-10.
- [Agent Desktop](https://www.five9.com/platform/self-service-and-engagement/agent-desktop). vendor. last checked 2026-10.
- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.