# The agent can see the plan, including on a phone · Quiz

- Shift bidding on the portal is
- Voluntary overtime requests are
- Mobile operating systems named are
- Plus shows schedules
- Every customer already has the WFO connector. True or false?

## Sources and go deeper

- [Workforce management](https://www.five9.com/platform/insights-and-analytics/workforce-management). vendor. last checked 2026-10.
- [Agent Desktop](https://www.five9.com/platform/self-service-and-engagement/agent-desktop). vendor. last checked 2026-10.
- [Agent Desktop](https://www.five9.com/products/capabilities/agent-desktop). vendor. last checked 2026-10.