# Native WEM and a partner path both exist · Worked example

- The first WFM question on a new floor.
- Which suite
- Which cards you actually read
- Where the agent sees the schedule
- You did not assume Verint, and you did not borrow the other CRM list.

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [Workforce management](https://www.five9.com/platform/insights-and-analytics/workforce-management). vendor. last checked 2026-10.
- confirm. This lab does not know which WEM suite a given customer bought. The WFM CRM card read here names Oracle and ServiceNow, not the longer adapter list. last checked 2026-10.