# The evaluation list is forms, queries, coaching, and assignment · Worked example

- Write a behavior a stranger could score from a recording.
- Name the behavior
- Name the evidence
- Do not call it a vibe
- The line points at something the recording could hold.

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.